Shipping & Delivery
We believe in the joy of the unexpected. Our thoughtful gifting process ensures that your surprise arrives with the same care and attention as the gift itself.
Standard Delivery
Enjoy a reliable 3-5 business day delivery across the United States. Your surprise is carefully packed to ensure it arrives in perfect condition.
Express Priority
For those who value speed, our Express service delivers your gift in 1-2 business days. Ideal for last-minute surprises and urgent occasions.
International Care
We extend our thoughtful delivery to global recipients. Our international partners handle the complexities of customs and international shipping with care.
Gift Wrapping
Every gift is wrapped in our signature artisanal paper, complete with a personalized note. We believe the presentation is as important as the gift itself.
Tracking & Updates
Once your order is dispatched, you will receive a confirmation email with a unique tracking number. We will also send you updates on the delivery status.
Our Return Policy
We believe in the joy of giving, and we want to make your experience with Simply Surprises as smooth as the gifts we provide. If you're not completely satisfied with your surprise, we're here to help.
Unopened & Unused: We accept unopened and unused products for a full refund within 30 days of the original purchase date.
Personalized Items: Personalized gifts are non-refundable once the custom engraving or printing has been completed.
Shipping & Handling: We will cover the cost of return shipping for eligible items. Please note that we do not cover return shipping for gift cards or items purchased with a discount code.
Refund Process: Once we receive your returned item in its original condition, we will process your refund within 5-7 business days. Refunds will be credited back to the original payment method.
Exclusions: We reserve the right to refuse returns for items that have been opened, used, or damaged by the recipient.
Frequently Asked Questions
How do I personalize a gift?
We make it easy. Simply select your desired product and enter your personal message or name in the fields provided during checkout. Our team handles the rest to ensure your surprise is truly unique.
What is the shipping timeline?
We aim to process your orders within 2-3 business days. Once processed, your gift is typically shipped within 1-2 weeks. Please note that delivery times may vary depending on your location.
Can I gift wrap my purchase?
Yes, we offer complimentary gift wrapping for all orders. Simply select the option at checkout, and we will package your gift with a personalized ribbon and a note of appreciation.
Are your products safe?
Yes, all our products are carefully selected for safety and quality. We prioritize materials that are non-toxic and durable, ensuring that every gift you give is as safe as it is thoughtful.